Terms of service

Last updated: July 28, 2026

This website is operated by Spood Society. Throughout the site, the terms “we,” “us,” and “our” refer to Spood Society.

By visiting our website, purchasing a product, or otherwise using our services, you agree to these Terms of Service. Please read them carefully before using the website or placing an order.

1. Online Store Terms

You must be at least 18 years old or have the permission and supervision of a parent or legal guardian to place an order through this website.

You may not use our products, website, photographs, designs, or services for any unlawful or unauthorized purpose. You may not attempt to interfere with the operation or security of our website.

We reserve the right to refuse service, cancel an order, or limit quantities when we reasonably believe an order is fraudulent, unauthorized, placed for resale without permission, or otherwise violates these terms.

2. Products

Spood Society creates 3D printed accessories for jumping spider enclosures, including hides, climbing walls, ledges, and decorative enclosure pieces.

Because our products are made through a 3D printing process, the following may be visible:

Layer lines
Small seams
Minor texture differences
Slight color variations
Minor variations between prints

These characteristics are normal and are not considered defects unless they affect the safety or intended function of the product.

Product photographs are provided as accurately as possible. Colors may appear slightly different depending on lighting, screen settings, filament batches, and the translucent, glittered, marbled, or multicolored nature of certain materials.

Enclosures, substrate, plants, spiders, and other decorations shown in photographs are not included unless clearly stated in the product description.

3. Animal Use and Buyer Responsibility

Our accessories are designed with jumping spider behavior and enclosure use in mind. However, every spider, enclosure, and setup is different.

Customers are responsible for:

Reviewing all product dimensions before ordering
Determining whether a product is appropriate for their spider’s species, size, and life stage
Confirming that the accessory fits safely inside the enclosure
Installing all magnetic pieces securely
Regularly inspecting products for cracks, loose magnets, sharp areas, warping, or other damage
Removing any product that becomes damaged or unsafe
Keeping accessories away from excessive heat and harsh cleaning chemicals

Our products are not a substitute for proper husbandry, veterinary advice, or individual observation of your animal.

Spood Society does not guarantee that every spider will use a hide, ledge, climbing wall, or other accessory in a particular way. Animal behavior can be unpredictable.

To the fullest extent permitted by law, Spood Society is not responsible for injury, escape, enclosure damage, or animal loss caused by improper installation, unsuitable sizing, unauthorized modifications, exposure to excessive heat, use of damaged products, or failure to follow the provided care and safety information.

Nothing in these terms limits any customer rights or remedies that cannot legally be excluded.

4. Magnets and Small Parts

Many Spood Society products use strong magnets for mounting. Magnets and small components may present swallowing, choking, or pinching hazards.

Our products are not toys and should be kept away from young children, unattended household pets, and anyone who may place small parts in their mouth.

Customers must ensure that magnets are secure and properly aligned before releasing an accessory inside the enclosure. Support the accessory while removing or repositioning the exterior magnet so the product does not fall.

Stop using a product immediately if a magnet becomes loose, exposed, cracked, or damaged.

5. Product Care

Unless otherwise stated, our products are made primarily from PLA filament.

PLA may soften, deform, or warp when exposed to excessive heat. Products should not be placed near heat lamps, heating elements, open flames, dishwashers, boiling water, or prolonged intense sunlight.

Clean products gently with lukewarm water and, when necessary, a small amount of mild, unscented soap. Rinse thoroughly and allow the product to dry completely before returning it to the enclosure.

Do not use bleach, alcohol, essential oils, scented cleaners, solvents, abrasive scrubbers, or other harsh chemicals.

6. Orders and Payment

Prices are listed in U.S. dollars unless otherwise stated.

Payment must be completed at checkout. By submitting payment information, you confirm that you are authorized to use the selected payment method and that the billing information provided is complete and accurate.

We reserve the right to:

Correct pricing or product-information errors
Limit quantities
Decline or cancel suspicious or unauthorized orders
Discontinue products or color options
Change prices without prior notice

If we cancel an order after payment has been collected, the canceled portion of the order will be refunded.

Product and marketing claims must be clear and accurate, and we will correct material listing errors when we discover them.

7. Order Changes and Cancellations

Order changes or cancellations may be requested within 2 hours of purchase.

After that period, printing, preparation, or packaging may have started, and we cannot guarantee that an order can be changed or canceled.

Submitting a request does not confirm that the change or cancellation has been completed. We will contact you to confirm whether the request can be accommodated.

8. Custom and Made-to-Order Products

Some products may be printed after an order is placed. Production times are estimates and may vary based on order size, filament availability, print failures, product launches, holidays, and order volume.

Custom colors and specially requested variations must be approved before ordering. Colors shown in photographs or digital previews cannot be guaranteed to match exactly.

Custom, personalized, or specially produced products cannot be canceled once production has started.

9. Returns, Exchanges, and Order Problems

Because our products are intended for use inside animal enclosures, all products are final sale. We do not accept returns or exchanges due to possible contamination and because returned enclosure accessories cannot be resold as new.

Customers are responsible for reviewing measurements, colors, compatibility information, and product descriptions before ordering.

This final-sale policy does not apply when:

An item arrives damaged
An incorrect item was sent
Part of the order is missing
The product has a manufacturing defect affecting its safety or intended function
A refund or other remedy is required by applicable law

Contact us within 3 days of delivery with your order number and clear photographs of the product, packaging, shipping container, and shipping label.

Depending on the circumstances, we may provide a replacement, refund, store credit, or another appropriate resolution.

Normal layer lines, minor seams, small surface variations, and reasonable filament color differences are not manufacturing defects.

10. Shipping

Processing times and carrier delivery estimates are described in our Shipping Policy.

Customers are responsible for providing a complete and accurate shipping address. Once a package has been transferred to the carrier, address changes may not be possible.

Carrier delivery dates are estimates unless the selected service specifically provides a guaranteed delivery date. Weather, holidays, carrier disruptions, incorrect addresses, and other circumstances outside our control may cause delays.

Please review our separate Shipping Policy for information about tracking, damaged packages, packages marked delivered, and orders returned to sender.

11. Website Information and Errors

We make reasonable efforts to provide accurate product descriptions, measurements, photographs, pricing, and availability information.

Occasionally, information may contain typographical errors, measurement mistakes, incorrect pricing, or outdated availability information. We reserve the right to correct errors and update information at any time.

When a material error affects an order that has already been placed, we may contact the customer to confirm the corrected information or cancel and refund the affected item.

12. Intellectual Property

All original Spood Society product concepts, names, photographs, graphics, logos, website content, packaging designs, written descriptions, and other creative materials are owned by or licensed to Spood Society unless otherwise stated.

You may not reproduce, copy, manufacture, modify, distribute, sell, license, publish, scrape, or commercially use our content or designs without prior written permission.

Purchasing a physical product does not transfer ownership of the product’s design, digital model, photographs, branding, or other intellectual property.

13. Reviews and Customer Content

We welcome honest reviews, photographs, feedback, and suggestions.

By submitting photographs or other content directly to Spood Society for promotional use, you confirm that you own the content or have permission to share it. We will request permission before using identifiable customer photographs in our marketing unless the applicable platform already provides lawful sharing or reposting functionality.

Nothing in these terms prevents customers from sharing honest opinions about our products or service. Federal law protects consumers’ ability to provide honest reviews, including negative reviews.

14. Prohibited Uses

You may not use the website:

For fraudulent or unlawful activity
To transmit viruses, malicious code, or harmful software
To collect another person’s personal information without authorization
To impersonate another person or business
To interfere with the security or operation of the website
To copy or commercially exploit Spood Society content or product designs
To submit false orders, payment disputes, or claims

We may suspend access to the website or cancel orders associated with prohibited conduct.

15. Third-Party Services

Our store may rely on third-party providers for website hosting, payment processing, shipping, analytics, and other services.

Your use of those services may also be governed by the third party’s own terms and privacy practices. Spood Society is not responsible for the content, availability, or independent actions of third-party websites or services.

16. Disclaimer of Warranties

Except where expressly stated or required by law, products and website services are provided on an “as available” basis.

We do not promise that the website will always be uninterrupted, error-free, or available. We also do not guarantee a particular animal behavior, enclosure result, or aesthetic outcome.

Any warranty or guarantee that cannot legally be excluded remains unaffected.

17. Limitation of Liability

To the fullest extent permitted by applicable law, Spood Society will not be liable for indirect, incidental, special, or consequential losses arising from the misuse of our products or website.

Where liability cannot legally be excluded, our liability will be limited only to the extent permitted by law.

This section does not exclude liability that cannot legally be waived or limited.

18. Indemnification

You agree to reimburse Spood Society for reasonable losses, claims, or expenses resulting from your unlawful use of the website, violation of these terms, infringement of another person’s rights, or intentional misuse of our products.

19. Severability

If any part of these Terms of Service is found to be unlawful or unenforceable, the remaining provisions will continue to apply.

20. Termination

We may suspend or terminate access to our website when a user materially violates these terms or engages in fraudulent, abusive, or unlawful conduct.

Obligations and liabilities that arose before termination will continue where applicable.

21. Governing Law

These Terms of Service are governed by the laws of the State of [STATE], without regard to conflict-of-law principles.

Any dispute will be handled in the courts located in [COUNTY, STATE], except where applicable consumer law requires otherwise.

22. Changes to These Terms

We may update these Terms of Service to reflect changes to our products, business practices, website, or legal obligations.

The current version will be posted on this page with an updated revision date. Continued use of the website after changes are posted constitutes acceptance of the revised terms to the extent permitted by law.