Shipping Policy

Processing Times

Many Spood Society products are 3D printed and prepared after an order is placed.

Most orders ship within 3–5 business days. Business days are Monday through Friday and do not include weekends or holidays.

Large orders, custom color requests, product launches, and high-volume shopping periods may require additional processing time. Any extended production estimate will be noted on the product page or communicated by email.

Processing time is the time required to print, inspect, package, and prepare your order. It does not include the carrier’s delivery time.

Shipping Rates

Shipping rates are calculated at checkout based on your delivery address, package size, package weight, and selected shipping service.

Any delivery estimate displayed at checkout includes an estimated carrier transit time. Carrier transit times begin after your package has been processed and accepted by the shipping carrier.

Tracking Your Order

You will receive a shipping confirmation email containing tracking information once your order has been packaged and a shipping label has been created.

Tracking may take up to 48 hours to update after the label is created. A shipping notification does not necessarily mean the carrier has scanned or accepted the package yet.

Estimated Delivery Dates

Delivery dates are estimates and are not guaranteed unless the selected shipping service specifically includes a delivery guarantee.

Weather, holidays, carrier delays, and other events outside our control may affect delivery. USPS states that its published service standards are expected delivery times and that exceptions can apply.

If we are unable to ship your order within the processing period promised at checkout, we will contact you with an updated estimate and give you the option to accept the delay or cancel the unshipped order for a full refund. This also aligns with federal requirements for delayed online orders.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact us immediately if you notice an error. We may be able to update the address if your order has not entered production or had a shipping label created. Once the package has shipped, we cannot guarantee that the address can be changed.

If an order is returned to us because of an incomplete or incorrect address, the customer will be responsible for the cost of reshipping it. Original shipping charges are not refundable.

Delayed or Missing Packages

Occasional delays or missed tracking scans can happen while a package is moving through the carrier’s network.

Please contact us if your tracking has not updated for 7 business days or the package has passed its estimated delivery window. We will help review the tracking information and, when appropriate, open an inquiry with the carrier.

Please do not write that Spood Society is “not responsible once the package leaves our hands.” That wording is unnecessarily harsh and leaves customers unsure whether you will help when a shipment genuinely disappears.

Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it:

Confirm that the shipping address on your order is correct.
Check around the delivery location, mailbox, porch, household members, and nearby neighbors.
Allow one additional business day, since some packages are scanned shortly before the final delivery.
Contact the carrier and Spood Society if the package still cannot be located.

We will help you review the situation and determine the appropriate next step. Replacements or refunds for packages marked delivered will be reviewed individually based on the tracking information and circumstances.

Damaged Orders

Please contact us within 3 days of delivery if your order arrives damaged.

Include:

Your order number
Clear photos of the damaged product
Photos of the shipping box or mailer
Photos of the interior packaging
A photo of the shipping label

Please keep the item and all packaging until the issue has been reviewed. Depending on the circumstances, we may provide a replacement or refund. Damage claims without photographs may be difficult to approve.

Orders Returned to Sender

Packages may be returned to us because of an incorrect address, an incomplete address, refusal, or failure to collect the package.

Once the order is returned, we will contact you. The customer is responsible for any additional shipping charges required to resend the order. Products returned to sender are not automatically eligible for a product refund under our final-sale policy.

Order Changes and Cancellations

Please contact us as soon as possible if you need to change or cancel an order.

Orders may be changed or canceled within 2 hours of purchase. After that period, printing or packaging may have started, and we cannot guarantee that changes will be possible.

International Shipping

Use this version if you are shipping only within the United States:

Spood Society currently ships within the United States only. We hope to offer additional shipping destinations in the future.

Use this version if you plan to ship internationally:

International customers are responsible for any customs duties, import taxes, brokerage charges, or other fees assessed by their country. International delivery estimates do not include customs-processing delays. Spood Society cannot alter customs forms or mark purchases as gifts.