Refund policy

Returns and Exchanges

All Spood Society products are final sale. We do not accept returns or exchanges because our accessories are intended for use inside animal enclosures and cannot be placed back into sellable inventory once shipped.

Customers are responsible for reviewing product dimensions, color selections, enclosure compatibility, and listing details before placing an order.

We will make things right if:

• Your order arrives damaged
• You receive the wrong product
• An item has a manufacturing defect
• Part of your order is missing

Please contact us within 3 days of delivery and include your order number along with clear photos of the item, packaging, and shipping box. Depending on the issue, we may offer a replacement, store credit, or refund.

Minor layer lines, seams, color variations, and small surface differences are normal characteristics of 3D printing and are not considered defects.

Orders that are returned to us without prior authorization will not be refunded.